Shipping policy
Savannel Technologies — Official Shipping Policy
Thank you for shopping with Savannel Tech (Savannel Technologies). This policy outlines all shipping timelines, carrier information, customs responsibilities, and important shipping conditions for all orders placed through our store.
1. Order Processing
All orders are processed within 2–3 business days of payment confirmation. Orders placed on weekends or public holidays will begin processing on the next available business day. You will receive a shipping confirmation with tracking information once your order has been dispatched from our warehouse.
2. Shipping Origins
All Savannel Tech products are dispatched from our China warehouse facility. We ship globally to over 100 countries across Africa, the Middle East, Europe, Asia, North America, South America, and Oceania.
3. Estimated Delivery Timelines
The following timelines represent estimated delivery windows from the date of warehouse dispatch. These estimates include standard payment processing and order preparation time:
| Destination Region | Estimated Delivery Time |
|---|---|
| Southeast Asia (Singapore, Malaysia, Thailand, Philippines, Indonesia) | 7–20 days |
| East Asia (Japan, South Korea, Taiwan, Hong Kong) | 7–20 days |
| South Asia (India, Pakistan, Bangladesh, Sri Lanka) | 15–35 days |
| Middle East (UAE, Saudi Arabia, Qatar, Kuwait, Oman) | 15–35 days |
| Africa (South Africa, Kenya, Ghana, Ethiopia, Egypt, Namibia) | 20–50 days |
| Europe (UK, Germany, France, Netherlands, Spain, Italy) | 15–35 days |
| North America (USA, Canada, Mexico) | 15–40 days |
| South America (Brazil, Colombia, Chile, Peru) | 20–60 days |
| Oceania (Australia, New Zealand) | 15–35 days |
⚠️ These are estimated timelines only. Actual delivery may vary due to customs clearance procedures, local carrier capacity, public holidays, and remote delivery address conditions.
4. Shipping Carriers
We work with a network of international logistics partners to deliver your order, including but not limited to: DHL, CJPacket Fast Line, CJPacket JL Express, CJPacket Thailand, PostNL, and other regional carrier partners. The carrier assigned to your order will depend on your destination country, package weight, and selected shipping method at checkout.
5. Shipment Tracking
A tracking number will be provided via email once your order is dispatched. Tracking updates may take 2–5 business days to appear in the carrier system after your tracking number is issued. For real-time tracking assistance, contact our support team via WhatsApp or email.
6. Customs, Duties & Import Taxes
All international shipments may be subject to customs inspection, import duties, and local taxes upon arrival in the destination country. These charges are the sole responsibility of the buyer and are not included in the product price or shipping fee paid at checkout. Savannel Tech has no control over customs processing timelines or duty amounts. We recommend checking your country's import regulations before placing your order.
7. Shipping Restrictions
Certain shipping carriers do not provide full end-to-end tracking visibility once shipments arrive in specific countries, territories, and island regions. We cannot approve refund or reship claims for orders sent via untrackable shipping options to the following destinations: USA, UK, Canada, Australia, South Africa, Brazil, and all overseas territories and island areas when shipped via PostNL, Turkey Post, Swiss Post, or Electric PostNL.
Additional remote address surcharges apply for DHL, CJPacket Fast Line, CJPacket JL Express, and CJPacket Thailand shipping methods to remote or rural delivery addresses.
8. Countries With Limited Shipping Eligibility
Due to global logistics and customs limitations, we are currently unable to guarantee full shipping and claims support for certain destinations. Please refer to our Refund Policy for the full list of countries with limited support eligibility before placing your order.
9. Delivery Delays
Savannel Tech is not responsible for shipping delays caused by:
- Customs inspection holds or import clearance backlogs
- Public health outbreaks, natural disasters, or force majeure events
- International political conflicts or labor strikes affecting carrier operations
- Incorrect or incomplete delivery address provided at checkout
- Remote or rural delivery address conditions beyond standard carrier coverage
10. Lost or Undelivered Shipments
If your tracking status shows no movement for an extended period or your order has not arrived within the maximum estimated delivery window, please contact our support team immediately. Claims for lost or undelivered shipments must be submitted within the timeframes outlined in our Refund Policy.
11. Contact & Shipping Support
For all shipping enquiries, tracking assistance, and delivery concerns, contact our support team directly:
📧 Email: info@savannel.com 📱 WhatsApp: +86 135 3732 2232 💬 WeChat: 13537322232 🌐 Website: www.savanneltech.com
Our support team is available to assist you with any shipping-related questions and will respond as quickly as possible.
Savannel Technologies — trading as Savannel Tech Last updated: July 2026